RETURNS AND EXCHANGES
If you are not completely satisfied with your American Colors Clothing purchase, you can send it back to us for an exchange or a refund. Returns must be postmarked within 21 days of the original shipping date and should be sent prepaid. We will not accept CODs. All merchandise returned must be unworn, unwashed, with the price tags intact. Packing slips are required for all returns. We recommend that you send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. Original packaging must be intact in sellable condition. Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be reimbursed. We will refund the credit card you use for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. You must include receipt for (ground only) shipping with return or you will not be refunded. If merchandise is damaged on the way, please contact us by phone or email before sending it back to us. Sale merchandise are Final Sale. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. If you have any question regarding return/exchange, please phone or email us Monday – Friday (except holidays) between 10AM – 5PM EST Please note our return policy is applicable to website orders only. Purchases made from retailers must be returned to the store where purchased. Unfortunately, special orders for items or international orders cannot be returned. Once a special order or international order is shipped we cannot accept it for returns or exchanges.
We will ship products in a reasonable timeframe. If you choose to ship your orders to multiple locations, there will be additional charges for each destination. We are unable to ship to PO Box and military addresses. We ship via UPS or FedEx. Shipping estimates are shown per order on the checkout page. There will be additional charges for oversize or overweight items. We reserve the right to change our shipping prices at any time. Please contact us before placing an international order for shipping.
American Colors takes your privacy seriously. American Colors will not sell, trade, or rent your information to anyone. American Colors Online collects personal information when you shop and register with us. This information will be used to inform you of new products, sample sales, or updates on our site. When you place an order at American Colors Online, we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill our order and to communicate with you about it. American Colors uses your information for three general purposes: to fulfill the orders and request for certain products and services you placed with us, to contact you about specials and new products and to understand the shopping habits of our customers to better serve them in the future. Any materials sent to americancolorsclothing.com will be considered confidential and will become the property of American Colors. American Colors will send personally identifiable information about you to other companies or people when: we have your consent to share the information; we need to send the information to companies who work on behalf of American Colors to provide a product or service to you.
We DO NOT RELEASE any information about you to other companies. When you visit americancolorsclothing.com, we do not collect your name, email or any other personal information until you register or place and order with us. After you place an order at American Colors Clothing online, we use your information to process your order. You will receive an email confirmation with UPS tracking number in it. Occasionally, we may need to contact you by postal mail or email if we have other questions regarding your order.